Raleigh, N.C.

Utah-based Focus Services LLC, a global innovator in customer contact solutions, will create up to 200 jobs at a new operations center in Tarboro, Commerce Secretary Anthony M. Copeland announced today. The company’s plans, which includes a $1 million capital investment, mark a return of the telecommunications sector to Tarboro, onetime headquarters of Carolina Telephone & Telegraph.

“Today’s announcement by Focus fuels new energy and job growth for downtown Tarboro and brings additional diversification to Edgecombe County’s economy,” Secretary Copeland said. “Sustained, heightened demand for telephone and computer-based customer contact solutions in the wake of the COVID-19 pandemic is renewing opportunity for one of our state’s most storied rural downtowns.”

Founded in 1995 and headquartered in Roy, Utah, Focus Services operates 13 contact centers in the U.S., Central America, the United Kingdom and the Philippines. The company provides clients across numerous industries with multilingual customer contact solutions such as marketing and tech support via telephone, email, webchat and text. Its worldwide workforce currently totals 3,000. Among its existing facilities is a 380-seat contact center in Greenville, N.C.

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Article written by NC Department of Commerce, David Rhoades (919) 814-4611 drhoades@nccommerce.com